Making a Purchase
Sew-In aims to make your purchases as easy as possible. To that end, should you wish to discuss your requirements or have any queries please email or phone us during normal working hours and we will endeavour to give the same level of service that you currently enjoy in our high street branches. Should you prefer, you may order and pay by phone.
To purchase from Sew-In just browse our shop and create a wish list by simply adding items to your bag, amending your selection as you browse. Once you are happy with your selection click on ‘Checkout’. You will then be asked a few details to enable us to process your purchase. Amongst these details is the option to register; you do not have to register in order to purchase from us, but registering enables you review past purchases and receive early notification of new season yarn releases, ‘member only offers’ etc.
You will receive email confirmation of your order from us; in most cases this will also be your dispatch notification. You will be notified of any out-of-stock items by email together with a projected dispatch date and/or alternative product suggestions. Formal paperwork will be included with your parcel. We reserve the right to refuse an order if we are advised by our payment processors that a transaction may be ‘high risk’ or possibly fraudulent.
Sew-In always aims to be as accurate as possible. However we do not warrant that any product descriptions or other content of this site are accurate, complete, reliable, current or error-free. If a product offered by us is not as described your sole remedy is to return it to us in an unused condition. Please note that, although we try to be as accurate as possible with image colour, computer screens and web browsers offer different colour renditions. You should be aware of this when choosing shades.
Pricing and Postage:-
- All product prices, other than for books, shown on this web site are inclusive of United Kingdom VAT (currently 20%), which is levied on all UK & EU customers. Customers from outside the UK & EU will have the VAT element of their purchase removed at checkout once their country of origin has been entered.
- Gift Vouchers do not incur postage charges.
- Postage prices for all other products are as follows and will be added automatically on checkout;
|United Kingdom||£0 to £25||£3.50|
|EU||£0 to £50||£4.95|
|Rest of World||£0 to £50||£10.95|
|£50 to £100||£17.50|
We do not currently display pricing in other currencies.
Postage service details:
- We post first-class to the UK and most first-class items arrive on the next working day.
- For customers overseas we use the Royal Mail air mail service and aim to deliver within five working days
All countries outside the EU have additional customs clearance charges. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We regret that we have no control over these charges and cannot predict what they may be. For further details please contact your local customs authority.
Gift vouchers can be redeemed in our shops or on this website using a unique voucher code. When redeeming gift vouchers on this website, the code stated on the voucher will need to be entered at checkout. Gift vouchers must be redeemed within 365 days from the date of purchase. If the cost of goods purchased exceeds the gift voucher amount,the balance must be paid. Gift voucher codes may be used more than once until the voucher amount has been fully redeemed. Gift vouchers are non-exchangeable and non-refundable.
Returns & Replacements:-
If you are unhappy with your goods, you may return them within seven days of delivery in accordance with The Consumer Protection (Distance Selling) Regulations 2000. Provided they are unopened, unused and in a re-saleable condition we will refund the full cost of the goods, excluding postage, using the payment method used for the original purchase. You (the buyer) are responsible for the cost of return postage. We recommend that returns are sent recorded delivery as we cannot accept responsibility for loss or damage in transit. Proof of posting will not be accepted as proof of delivery. Please remember to include your name, address and a copy of the original receipt. Returns should be addressed to:
46 Market Street
Should you wish to cancel your purchase please contact us in writing within seven days. Please note that you will be responsible for the cost of returning cancelled goods.
PLEASE NOTE THAT DUE TO COPYRIGHT INFRINGEMENT REASONS WE CANNOT ACCEPT BOOKS AND LEAFLETS BACK FOR EXCHANGE OR REFUND.
Your Card Payment Security:-
Our Payment Service Provider is PayPal. PayPal provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is PayPal’s utmost priority to ensure that transaction data is handled in a safe and secure way.
PayPal uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the PayPal systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
PayPal is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
Sew-In does not disclose any customer information to any third party other than during the purchase payment process. We do not store credit card details. Our third party payment processors do not pass your information on to any other third party.
Any personal information collected during your visits to this web shop is held in accordance with the Data Protection Act 1998. It is only used by us to process your orders unless you have specifically requested that we keep you up-to-date with information and special offers.